Cancellation & Refunds & Complaints

Cancellation & Refunds

When you enroll in a course of study, you reserve a place for yourself, which cannot be made available to another student until you officially withdraw.  Since classroom space is limited to allow for maximum efficiency in training, it is important that you notify the Director immediately if you cannot attend a scheduled start class.

CANCELLATION POLICY

A full refund will be made to any student who cancels the enrollment contract within 72 hours (until midnight of the third day excluding Saturdays, Sundays and legal holidays) after the enrollment contract is signed or within the student's first three scheduled class days (does not apply to Seminars).

REFUND POLICY

1.    Refund computations will be based on scheduled clock hours of class attendance through the last date of attendance.  Leaves of absence, suspensions, and school holidays will not be counted as part of the scheduled class attendance.

2.    The effective date of termination for refund purposes will be the earliest of the following:
(a)      The last day of attendance, if the student is terminated by the school;
(b)      The date of receipt of written notice from the student; or
(c)      Ten (10) school days following the last date of attendance.

3.    If tuition and fees are collected in advance of entrance, and if after expiration of the 72 hour cancellation privilege the student does not enter school, not more than $100.00 in nonrefundable administrative fees shall be retained by the school for the entire residence program.

4.    If a student enters a residence school and withdraws or is otherwise terminated, the school may retain not more than $100.00 in nonrefundable administrative fees for the entire program.  The minimum refund of the remaining tuition and fees will be the pro rata portion of tuition, fees, and other charges that the number of hours remaining in the portion of the course for which the student has been charged after the effective date of termination bears to the total number of hours in the portion of the course for which the student has been charged, except that a student may not collect a refund if the student has completed 75 percent or more of the total number of hours in the portion of the course for which the student has been charged on the effective date of termination.

5.    Refunds for items of extra expense to the student, such as books, tools, or other supplies should be handled separately from refund of tuition and other academic fees.  The student will not be required to purchase instructional supplies, books, and tools until such time as these materials are required.  Once these materials are purchased, NO REFUND WILL BE MADE.  For full refunds, the school can withhold costs for these types of items from the refund as long as they were necessary for the portion of the program attended and separately stated in the enrollment agreement.  Any such items not required for the portion of the program attended must be included in the refund.

6.    A student who withdraws for a reason unrelated to the student’s academic status after the 75 percent completion mark and requests a grade at the time of withdrawal shall be given a grade of “incomplete” and permitted to re-enroll in the course during the 12-month period following the date the student withdrew without payment of additional tuition for that portion of the course.

7.    A full refund of all tuition and fees is due and refundable in each of the following cases:
(a)      An enrollee is not accepted by the school;
(b)      If the course of instruction is discontinued by the school and this prevents the student from completing the course; or
(c)      If the student’s enrollment was procured as a result of any misrepresentation in advertising, promotional materials of the school, or representations by the owner or representatives of the school.

8.    REFUND POLICY FOR STUDENTS CALLED TO ACTIVE MILITARY SERVICE

A student of the school who withdraws from the school as a result of the student being called to active duty in a military service of the United States or the Texas National Guard may elect one of the following options for each program in which the student is enrolled:

(a)      If tuition and fees are collected in advance of the withdrawal, a pro rata refund of any tuition, fees, or other charges paid by the student for the program and a cancellation of any unpaid tuition, fees, or other charges owed by the student for the portion of the program the student does not complete following withdrawal; or
(b)    A grade of incomplete with the designation “withdrawn-military” for the courses in the program,
Other that courses for which the student has previously received a grade on the student’s transcript,
And the right to re-enroll in the program, or a substantially equivalent program if that program is longer available, not later than the first anniversary of the date the student is discharged from active military duty without payment of additional tuition, fees, or other charges for the program other than any previously unpaid balance of the original tuition, fees, and charges for books for the program; or
(c)  The assignment of an appropriate final grade or credit for the courses in the program, but only if the instructor or instructors of the program determine that the student has:
(1)      Satisfactorily completed at least 90 percent of the required coursework for the program; and
(2)    Demonstrated sufficient mastery of the program material to receive credit for completing the program.

9.    The payment of refunds will be totally completed such that the refund instrument has been negotiated or credited into the proper account(s), within 60 days after the effective date of termination.

A full or partial refund may also be due in other circumstances of program deficiencies or violations of requirements for career schools and colleges.

Complaint Policy

This school has a Certificate of Approval from the Texas Workforce Commission (TWC).

The TWC-assigned school number is: S 0912.

The school's programs are approved by TWC.

Students must address their concerns about this school or any of its educational programs by following the grievance process outlined in the school's catalog. Schools are responsible for insuring and documenting that all students have received a copy of the school's grievance procedures and for describing these procedures in the school's published catalog. If, as a student, you were not provided with this information, please inform school management.

Students dissatisfied with this school's response to their complaint or who are not able to file a complaint with the school, can file a formal complaint with TWC, as well as with other relevant agencies or accreditors, if applicable.

Information on filing a complaint with TWC can be found on TWC's website at www.texasworkforce.org/careerschoolstudents.